Software reseller Downloadbuyer.com announces Live Assist, its innovative live chat system providing revolutionary customer service without a shiny new suit in sight!
Software shoppers will appreciate the value of being able to ask for advice to ensure the right tools for the job are purchased and at the right price.
Being able to discuss one’s needs, make comparisons and generally seek advice are all attributes sorely missing from the online shopping experience. In addition, and possibly the most important interaction of all, the ability to negotiate the best deal is practically non existent… until now…
Downloadbuyer.com has made very dramatic improvements to in-site chat technology to provide a totally unique shopping experience.
Live Assist, embedded into the main window, does not require a separate browser window to be opened. Shop assistants are able to ‘push’ pages to a customer’s browser so if asked ‘do you sell photo editing software?’ their screen automatically updates with the products from the photo category, with no further input from the customer – it just happens!
It can be more or less specific, “do you sell Roxio Creator 2010?” or “do you have any products from Serif?”. Each time the page updates in real-time to show the products most suited to their request. The system is operated by ‘live’ software experts who can offer advice and support presale, during and after.
Shop assistants are authorised to give discretionary discounts when customers highlight cheaper sellers, when buying multiple products or even if they can just sweet-talk the assistant into doing so!
Downloadbuyer specialises in software for home users and small to medium businesses for both PC and Apple Mac platforms.
Buying software from www.downloadbuyer.com is faster, cheaper and greener by far when compared to physical boxed versions.
The environmental impact of buying software as a download is minuscule compared to traditional bricks and mortar retail and physical boxes. Just consider the plastic and cardboard used in the packaging and then add the fuel usage from transportation and the energy used for storage.
Download software has no delivery charges and is often considerably cheaper to buy.
Kaynak : 