The market leading Expolink Europe have decided that the time is long overdue to share their expertise in the form of their unique call recording software solution.
Expolink Europe, a UK based inbound outsource call centre formed in 1995, face all the usual challenges of ensuring quality performance and mentoring their agents to exceed expectations. This means utilising the latest technological developments and finding the most cost-effective solution for their clients – even if that means thinking outside the box.
Continuing the entrepreneurial trend of Expolink’s founders, rather than use the currently available call recording solutions which licence on number of agents or volume of calls, they have developed their own software to provide a solution which gives all the features that the majority of call centres require.
David Crook – Chairman of Expolink comments: We’re always looking at ways to stay ahead of our competitors and provide excellent services in our call centre, so although it wasn’t essential that we had call recording it was something that we had been considering for some time. The reasons we hadn’t progressed with any of the systems out on the market is that they all appeared incredibly expensive and over complex for our requirements. We wanted to record, retrieve and play-back calls – it’s as simple as that!
So as we have software developers in-house we tasked them with combining the knowledge we have of call centres with their technology skills and I’m delighted that they produced a solution that exceeded my expectations.”
Using CaptureCall to provide call recordings to send to their valued clients has led many of those same clients to ask Expolink whether they can buy the software for their own use, and the good news is now they can do just that.
CaptureCall is a simple yet highly effective solution where calls are recorded at PC level enabling you to choose whether they wish to record all calls, just by agent group or for a specific campaign. The system includes all the important features being offered by the main competitors as well as having some developments that arrived as a result of actually being used by a call centre throughout the development of the product. For example the ability to find any call with easy to use multiple search levels and the ability to exclude calls from specific numbers and include internal calls if required.
CaptureCall is easy to expand and is designed to grow – licences are allocated by site, not agent seat, name or volume of calls. Whether looking to record five calls or five hundred concurrent calls – this can all be done for just a few thousand pounds – and with no hidden costs – call centres can give themselves a true competitive edge without having to spend their entire IT budget!
Kaynak : 