The agreement covers functionality and services for call handling and routing with automated ordering of information and service forms.
“This is a real break-through for Wicom. We are now entrusted to provide 24-hours service for all Swedish government departments and authorities, and also for the majority of municipalities and county councils in Sweden”, says Magnus Clementsson, Country Manager of Wicom Sweden.
About Wicom Communications
Wicom Communications is a leading European provider of all-IP contact
center solutions and VoIP enterprise telephony software for fixed and wireless network environments. With Wicom software, voice and data traffic, information systems and databases are combined into a centrally managed system that allows unified queuing, prioritizing and routing of all contacts – telephone, e-mail, fax, voicemails, web-contacts, co-browsing and SMS. Currently used in 11 countries with 130+ client organizations, Wicom technology is available through selected partners throughout Europe.
Gartner Inc. has ranked Wicom in the “visionaries” quadrant of its reports titled “Contact Center Infrastructure Magic Quadrant – EMEA Region” for two consecutive years.
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