Being armed with the facts and what to look for can help with the selection and decision making
A Buyers Guide for companies considering the switch to a cloud phone system from their existing onsite system is being made available from today by communications systems integrator, Foehn. The new Buyers Guide to Cloud Phone Systems, free and downloadable online, outlines the key considerations for buyers and provides clear advice, guidance and tips for businesses to select an appropriate cloud phone system for their requirements.
Cloud communications, hosted VoIP, hosted PBX, hosted telephony; these are all platforms hosted by a service provider, accessed over the Internet, or by a direct connection to the service provider. They are growing in popularity among small and medium size enterprises (SMEs) as onsite phone systems are comparatively expensive to maintain and are quite restrictive.
The main difference of a cloud phone system compared to traditional telephone system is that instead of paying for upfront hardware and installation, all costs are covered by a low monthly fee and priced on a flexible and scalable per-user basis. Despite these benefits, however, getting the best and most appropriate deal isn’t as straightforward as it could and should be. The guide highlights some of the potential pitfalls facing buyers, such as ending up paying for hidden extras or paying more for service features they thought were in the standard cost.
“There isn’t as much transparency nor clarity in the telecoms industry as there should be and SMEs considering switching to a cloud phone system can often face a daunting task,” says James Passingham, founder and Technical Director of Foehn. “We’ve compiled the Buyers Guide to Cloud Phone Systems so that companies can look at their own situation and business requirements and then decide for themselves what they want from a provider. Being armed with the facts and what to look for can help with the selection and decision making.”
“Unfortunately some telecoms suppliers are not clear up front or bend the truth about their offerings and it can be easy for a company to fall into the trap of ending up with something they can’t easily use or paying extra for features they simply don’t need,” adds Rafael Cortes, Marketing Manager, Foehn.
The guide contains advice to companies of different sizes, from those with just a few employees up to businesses with more than 100. It includes a table of the type of features cloud telephony they may need, depending on their individual circumstances, growth plans and business operations. There are also ten top tips and considerations.
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