The CCA Excellence Awards for “Centre of the Year” and “Best in Sector – Telemarketing & Outsourcing” were announced at the CCA’s 10th Anniversary Convention in Edinburgh, Scotland on 24 November, 2004. Judged by an expert panel from a broad spectrum of disciplines, the awards were presented to organisations that demonstrated excellence in delivering customer service. The CCA “Best in Sector” Excellence Awards are given to winning centres servicing five industries: Financial Services; Telemarketing & Outsourcing;
Telecoms, Technology & Utilities; Retail and Travel; Public Sector. “Best in Sector” winners also competed for the CCA’s “Centre of the Year” trophy which ClientLogic subsequently won.
The National Outsourcing Association (NOA) Award for “Best Outsourcing Service Provider” – presented at this year’s NOA Summit in London on Monday 22 November, 2004 – is awarded to the company that demonstrates excellence in the field of outsourcing. A panel of outsourcing experts evaluated entries based on a range of factors, looking for a company that delivered not only customer focused results, but that was seen to be pushing the
industry to deliver high quality. The NOA awards were announced at a ceremony attended by over 350 outsourcing industry leaders.
“We are thrilled at our triple success at these two industry events this week,” said David Garner, President and CEO, ClientLogic. “It is particularly pleasing that these awards cited quality of service and operational excellence as winning criteria. Our associates work to exceed customer, client and industry expectations by ‘thinking like a customer’ and providing the personalised service that builds loyalty and optimises each customer’s experience.”
About ClientLogic
ClientLogic is a leading international business process outsourcing (BPO) provider in the contact centre and fulfilment industry. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic operates in 55 locations in 14 countries throughout North America, Europe, Africa and Asia. ClientLogic’s consistent service quality across channels, media and
countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic’s industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, Gateway, TiVo, British Telecom (BT), National Geographic Television, LTU, Neuf Telecom and United Online (Juno/NetZero). ClientLogic is among the top 5 global contact centre providers, managing more than 140 million customer interactions in 2003.
Kaynak : 