Tamworth – 18th March, 2013 – A leading accountancy firm is urging businesses to take a consumer approach to professional services, especially in the current financial climate. Adams Moore, a Tamworth accountants and business adviser firm, says despite the willingness to search the best service and deals on requirements such as utilities, office equipment and stationery, when it comes to professional services like accountancy, businesses often let loyalty overshadow common sense – with many people sticking with an accountant despite being unhappy with the service.
The UK is recognised for its service industry, so, according to Adams Moore, there’s never been a better time to seek out the best business services, rather than put up with a sub-standard or lack-lustre offering.
Martin Crook, partner at Adams Moore, an accountancy and business adviser firm, says: “I have lost count of the times I have heard business owners moan about their accountants, but when I suggest they switch accountants look for a better service, they often reply that they’ve been with them for years and feel they can’t switch! I think it’s crazy that some businesses would put loyalty before their own business requirements, but even worse, it could really be hindering their business development and growth.
“Many accountancy services go beyond end of year accounts and businesses can really benefit from some of the package deals that are out there such as fixed-fee high-level support and outsourced finance for those companies looking to take it to the next step – or simply just better advice and guidance for smaller businesses that need it.”
Crook adds that some of the common accountant problems he’s heard business owners complain about include missing deadlines and incurring penalties, getting a surprise bill, not being able to get a prompt response to queries, being plied with jargon or finding out about key developments relevant to accounting from another source, not their accountant.
“A relationship with an accountant is really important and should be two-way. A good accountant will listen, advise in a friendly and understandable manner and be accessible for queries without sending a hefty bill. Businesses need clear, concise information in a timely manner – it’s not rocket science but it’s incredibly vital.”
Kaynak : 